www.amientertainment.com 

Casual Games | Digital Music | Video | Emerging Media 

Page 1 of 1

Megatouch FireFly Troubleshooting Guide 
 

P

ROBLEM

 

C

ORRECTIVE 

A

CTION

  

•

 

no power 

•

 

no flash on the monitor screen 

•

 

no cooling fans operating 

•

 

Check that the power cord is connected to a “live” outlet. 

•

 

Check that the power cord is connected to the power jack. 

•

 

game locks up or resets while being 
played or in the attract mode 

•

 

no movement on the screen 

•

 

power has to be cycled off and on to 
get the game to function again 

 

•

 

Clean the vents and the fans of any dust and dirt that may 
interfere with airflow. 

Perform a checksum test on the hard drive. See 

DIP 

Switch Functionality

 and perform a DIP 8 procedure. 

•

 

game will not download disc 

•

 

Make sure the disc is installed correctly, with the logo 
facing up. 

•

 

Check for scratches or a defective disc. 

•

 

Try a different DVD drive or another disc. 

•

 

If you’re downloading a disc set, make sure each disc is of 
the same revision. 

•

 

"ERROR READING DRIVE C" 

•

 

See DIP Switch Functionality and perform a DIP 8 function 
on the FireFly. This will start the hard drive checksum test, 
which should take about 20 minutes to complete. 

•

 

When the hard drive fails the test, the game will lock up 
with a "CHECKSUM ERROR" message, which will stay on 
the screen until the power is turned off. In this case, the 
hard drive will have to be replaced. 

•

 

“QUANTUM FIREBALL, SMART 
FAILURE DETECTED, BACK UP 
HARD DRIVE” 

 

•

 

The self-diagnostics on the hard drive has detected an 
error. The hard drive will have to be replaced. 

•

 

“CRITICAL ERROR ABORT RETRY 
FAIL” or “BAD COMMAND OR FILE 
NAME” error 

•

 

Try reloading the program onto the hard drive with a 
different set of update discs. If it will not accept the 
download, try another DVD drive. If it still does not work, 
the hard drive will need to be replaced. 

•

 

“MACHINE OUT OF SERVICE” 
SCREEN APPEARS 

•

 

If the screen has a BLUE background: A connection hasn’t 
been established, or the FireFly hasn’t called in to the 
server in the required timeframe. Touch the 4 corners of 
the screen (not-including the sidebar area), and enter your 
Operator or 6 Star PIN to enter Operator Setup. See 
“Connection Wizard” and make a connection to the server. 

•

 

If the screen has a WHITE background: The SSID lock has 
been activated and the system can’t locate the SSID. 
Touch the 4 corners of the screen (not-including the 
sidebar), and enter your Operator PIN. You’ll be taken into 
Operator Setup, where you can either disable the lock or 
reconfigure it to recognize a different SSID.